calls were getting transferred due to Athena integration

Resolved·Degraded performance

This incident has been resolved as of 10:53 AM PST. Voice is operating normally. We apologize for the disruption.

Mon, Oct 5, 2026, 05:02 PM

(2 weeks ago)

Affected components

Oct 5, 2026, 03:48 PM

05:02 PM

Voice

Integrations & Dependencies

Updates

Resolved

This incident has been resolved as of 10:53 AM PST. Voice is operating normally. We apologize for the disruption.

Mon, Oct 5, 2026, 05:02 PM

Monitoring

Between approximately 9:20 AM and 10:53 AM PT, an athenahealth outage caused elevated errors in Assort Health’s Athena integration. Customers at affected practices may have experienced interruptions to workflows that depend on Athena.The disruption ended at approximately 10:53 AM PT, and the incident is resolved.

We apologize for the disruption and appreciate your patience.

Mon, Oct 5, 2026, 03:48 PM(1 hour earlier)

calls were getting transferred due to Athena integration

Resolved·Degraded performance

This incident has been resolved as of 10:53 AM PST. Voice is operating normally. We apologize for the disruption.

Mon, Oct 5, 2026, 05:02 PM

(2 weeks ago)

Affected components

Oct 5, 2026, 03:48 PM

05:02 PM

Voice

Integrations & Dependencies

Updates

Resolved

This incident has been resolved as of 10:53 AM PST. Voice is operating normally. We apologize for the disruption.

Mon, Oct 5, 2026, 05:02 PM

Monitoring

We apologize for the disruption and appreciate your patience.

Mon, Oct 5, 2026, 03:48 PM(1 hour earlier)