Agent performance degradation due to modmed error

Resolved·Degraded performance

This incident has been resolved as of 9:53 PST 10/21. Voice is operating normally. We apologize for the disruption.

Thu, Oct 22, 2026, 10:57 AM

(2 days ago)

Affected components

Oct 21, 2026, 10:50 AM

Oct 22, 2026, 12:55 AM

Voice

Integrations & Dependencies

Updates

Resolved

This incident has been resolved as of 9:53 PST 10/21. Voice is operating normally. We apologize for the disruption.

Thu, Oct 22, 2026, 10:57 AM

Monitoring

A fix has been applied and we are monitoring for full recovery. We expect Voice to be fully operational.

Thu, Oct 22, 2026, 12:53 AM(10 hours earlier)

Investigating

We are investigating an issue affecting the Voice Agent due to modmed authentication errors. Our team is actively working on this and will provide updates every 60 minutes.

Wed, Oct 21, 2026, 10:50 AM(14 hours earlier)