This incident was resolved at 1:55 p.m. PT. Voice, Text, Chatbot, and Campaigns have fully recovered and are operating normally. We have confirmed service stability and will continue monitoring performance.

We apologize for the disruption and appreciate your patience.

Today’s scheduled server maintenance has been completed successfully. The Agent is back online, and incoming calls are no longer being rerouted to your default queue. All services are operating normally.

Maintenance has completed

From 11:52 a.m. to 12:20 p.m., a configuration change temporarily affected Voice call routing, causing some calls to be transferred unexpectedly.

The issue has been resolved, service has been restored, and calls are now processing normally. Our team is continuing to monitor the service to ensure stability.

We apologize for the disruption and appreciate your patience while we worked to resolve the issue.

Maintenance has completed

We identified the cause of increased call timeouts affecting Voice and implemented a fix. Some calls were affected between 7:30 AM and 8:03 AM PT. Voice has been operating normally since 8:03 AM PT. We apologize for the disruption.

We identified and fixed the issue affecting Text. This incident was resolved as of 07/22/2026 19:00 PM, and Text is now operating normally. We apologize for the disruption.

This incident is resolved. Text message (SMS) and email delivery, including appointment reminders and billing/payment links have returned to normal, confirmed across normal message volume.

This incident has been resolved as of 6:40AM TIME PT. Voice is operating normally. We apologize for the disruption.

We have confirmed that the Voice issue related to LiveKit has been resolved as of 10:36 AM PST. Voice services are now operating normally. We apologize for the disruption and appreciate your patience.

After continued monitoring, we have confirmed that the ModMed iEHR integration issue has been resolved as of 3PM EST. Voice, Text, Chatbot, and Campaigns are operating normally. We apologize for the disruption and appreciate your patience.

This incident has been resolved as of 6:45 am PT. Voice is operating normally. We apologize for the disruption.